Roadside Assistance

Need help? Call 1-800-411-6688 at any time, day or night, for assistance from our experienced team of technicians.

Our roadside assistance*, offered at no charge with our Assurance and Assurance Premium programs, gives you access to the following services 24/7:

• Towing
  We’ll tow your vehicle, at no charge, to the nearest Volkswagen dealer or the nearest authorized dealer.
• Boosts
  If you can’t safely start your vehicle, a towing service will be offered at no charge.
• Flat tire changes
  A roadside technician will replace your flat and have you back on the road.
• Unlocking your door
  If you lock your keys inside your car, a roadside technician will give you a hand.
• Run out of gas?
  Emergency fuel can be delivered free of charge.
• Emergency winching service
  We’ll cover the costs of getting you out of the mud, sand, snow or a ditch.
• Trip interruption benefits
  If you choose the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.

How can I get help?

Call 1-800-411-6688.

Our roadside assistance personnel are standing by awaiting your call. You will be asked to provide the following:

• Your vehicle’s identification number
• Your vehicle’s year, model, colour and license plate number
• The area code where you’re calling from
• The exact location of the vehicle (street address and nearest intersection)
• The type of service required and a brief description of the problem

For how long is roadside assistance valid?

Volkswagen’s 24-hour roadside assistance* is valid for 6 months with the Volkswagen Assurance Program, and for 2 years or 40,000 km (whichever occurs first) with the Volkswagen Assurance Premium Program.