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VW Golf driving down the road
 

Roadside Assistance

Our toll-free number makes driving worry free.

Need help? Call 1-800-411-6688 at any time, day or night, for assistance from our experienced team of technicians.

Our roadside assistance*, offered at no charge with our Assurance and Assurance Premium programs, gives you access to the following services 24/7:

  • Towing
    We’ll tow your vehicle, at no charge, to the nearest Volkswagen dealer or the nearest authorized dealer.
  • Boosts
    If you can’t safely start your vehicle, a towing service will be offered at no charge.
  • Flat tire changes
    A roadside technician will replace your flat and have you back on the road.
  • Unlocking your door
    If you lock your keys inside your car, a roadside technician will give you a hand.
  • Run out of gas?
    Emergency fuel can be delivered free of charge.
  • Emergency winching service
    We’ll cover the costs of getting you out of the mud, sand, snow or a ditch.
  • Trip interruption benefits
    If you choose the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.

How can I get help?

Call 1-800-411-6688.

Our roadside assistance personnel are standing by awaiting your call. You will be asked to provide the following:

  • Your vehicle’s identification number
  • Your vehicle’s year, model, colour and license plate number
  • The area code where you’re calling from
  • The exact location of the vehicle (street address and nearest intersection)
  • The type of service required and a brief description of the problem

For how long is roadside assistance valid?

Volkswagen’s 24-hour roadside assistance* is valid for 6 months with the Volkswagen Assurance Program, and for 2 years or 40,000 km (whichever occurs first) with the Volkswagen Assurance Premium Program.